Frequently Asked
Questions

A credit score is a three-digit numeric indicator of a buyer’s payment history with suppliers, showcasing their payment behavior in business relationships. This score is determined by an algorithm that evaluates various factors related to the financial activities of both individuals and companies.

Pay Bills Promptly: Ensure all bills are paid on or before their due dates.
Clear Payments on CreditQ: Settle any outstanding payments listed on the CreditQ platform.
Maintain Positive Business Relationships: Foster strong relationships with your vendors and creditors.
By following these practices, you can strengthen your credit score effectively.

Registration and subscription are two distinct processes in online services.
• Registration involves creating an account by providing personal information like name and email.
• Subscription refers to signing up for a recurring service, often requiring regular payments for access to content or services.
In short, registration is for account creation, while subscription is for ongoing access, typically involving fees.

Yes, you must be GST registered to use CreditQ services. Your business, firm, or organization needs to have a valid GST number.

CreditQ is user friendly platform to use. Only GSTN user can login in CreditQ‘s platform. For more details follow the Demo link “https://www.youtube.com/watch?v=jwyaWUUTkDg”.

Once the subscription plan is purchased by customer, then Subscriptions must be renewed to continue using services, based on the specific plan you select. You can check the membership details and associated services by visiting https://creditq.in/membership/.

The fees for subscription plans vary. For more details, please refer to the membership details by visiting https://creditq.in/membership/

GST is not included in the fee; an additional 18% GST will be charged to the user.

Users must pay each time they request a report. The information in the CIR is updated two days prior to the generation date. The CIR reflects the same details provided by our members and subscribers on the CreditQ platform.

Yes, CIR can be generated for both prospective businesses or individuals.

A defaulter is a company, firm, or organization that does not fulfill its obligation of making payment to their suppliers. CreditQ provides access to information about defaulters, offering accurate data based on submissions from our registered businesses having valid GST number.

Yes, individuals can register on the CreditQ allowing them to generate Credit Information Reports for any business or individuals.

To prove that a party is a defaulter, you should upload the following documents: an up-to-date ledger for the defaulter and a Chartered Accountant’s certificate with the UDIN number. Additionally, any other documents requested by CreditQ may also be required.

Please reach out to us at (support@creditq.in) for assistance. You can also visit (link) for further assistance.

Invoices will be sent to your registered email address, and registered customers who have purchased subscription successfully can also download them via log in to their self-care portal. To access the invoice, simply navigate to the Dashboard, and select “Invoices” to view and download it. For further assistance, feel free to reach us at support@CreditQ.in.

Typically, this process takes up to 2 working days. If your defaulter is still not listed, you can track the status by going to Dashboard > Defaulters. For further assistance, please contact us at support@CreditQ.in.

Yes, you can generate a CIR using your PAN number.

You can easily track your request by going to Dashboard > CIRs. For further assistance, please contact us at support@CreditQ.in.

Please request the party that reported you as a defaulter to update the settlement. Once they update the information, your follow-up will be stopped immediately on CreditQ portal.

To find the latest offers, please check our website regularly. You can also follow us on social media for updates.

To apply the referral code, sign up using your mobile number. Once registered, you can refer a friend by clicking the “Invite & Earn” button. Your referral code will be applied automatically.

By referring the CreditQ services to other businessmen, you can earn instant cashback, which will be credited to the bank account you provided during your signup on CreditQ.

The referral cashback will be credited directly to your bank account.

Adding a defaulter is easy and completely free for registered members of CreditQ.

Yes, CreditQ informs the reported defaulter through email, SMS, and WhatsApp.

It is the responsibility of the reporting member to update CreditQ about the settlement. If they fail to do so, the defaulter party should contact our support team at support@creditq.in for assistance.

In this case, the defaulter can be reported using their PAN number.

No, you must purchase a subscription to report a defaulter. [Subscription Plan: Link]

Yes, you can report a defaulter without documents as long as no complications have arisen with the party. Otherwise, you will need to submit a ledger and a CA certificate with the UDIN to proceed.

No, you cannot transfer wallet points to your bank account.

No, you need to renew your subscription according to your plan.

Using Credit Management ensures timely payments, which leads to improved cash flow. Additionally, making timely payments and deliveries can enhance your credit score.

CreditQ’s Business Credit Management (BCM) service offers a feature for sending automated reminders to your customers. To utilize this, you need to purchase a CreditQ membership plan and integrate your Tally accounting software with your CreditQ account. Once integrated, all your details will be available digitally on your CreditQ portal, and the system will automatically send reminders to your customers based on their due dates.

Please refer to the user manual for Credit Management for detailed instructions.

You can use wallet points to generate a Credit Information Report (CIR) and for making defaulter’s settlement.

You can contact our support team at support@CreditQ.in. We typically resolve issues within five working days.

To change your login mobile number, follow these steps:

• Log in to your account.
• Go to ‘My Profile.
• Click the pencil icon next to “Mobile Number”.
• Enter your desired mobile number.
• Click the check button.
• Enter the OTP sent to your current login number.

Click ‘Proceed’, if you did not receive one-time password (OTP), you can click on “Resend” and after receiving OTP, enter it in required field and then ‘Proceed’. Note: If you are unable to log in with your current number, please email your concern at support@creditq.in from your registered e-mail address or raise a query by clicking ‘How May I Help You’ in the bottom-right corner of the CreditQ website.

To change your login E-mail ID, follow these steps:

• Log in to your account.
• Go to ‘My Profile.
• Click the pencil icon next to “E-mail ID”.
• Enter your desired E-mail ID.
• Click the check button.
• Enter the OTP sent to your current login number.
• Click ‘Proceed’, if you did not receive one-time password (OTP), you can click on “Resend” and after receiving OTP, enter it in required field and then ‘Proceed’.

1. Click on ‘How May I Help You’ button shown in bottom – right corner on CreditQ Website.
2.Mention Contact details.
3. Select the ‘Department’ and ‘Sub-department’.
4. Mention your concern in detail in the ‘Comment’ box.
5. Submit
Note – If your problem still not resolved then write to us : support@creditq.in.

After you purchase the subscription plan, you’ll receive assistance with signing the service agreement and an authorization letter. This will allow us to report any defaulters and initiate follow-ups with the relevant parties.

No, You cannot cancel the service agreement with CreditQ till the expiration of your subscription plan.

Follow these steps to renew or recharge your membership plan:

• Log in using your registered credentials on CreditQ.
• Click the “Renew” button in the “My Subscription” section of your User Dashboard.
• Choose your desired plan and proceed.

For further assistance, please contact us at support@creditq.in.

Integrating Tally with CREDITQ is simple! Just download the utility from your CreditQ dashboard and run the file on the system where Tally is installed. If you encounter any issues, feel free to reach out to our Technical Support team by emailing help@creditq.in or support@creditq.in.

Follow these steps to sign the consent agreement and add contact details for your defaulters:
1. Log in to your account.
2. Navigate to the ‘Defaulters’ section in the left sidebar.
3. Click the eye icon to open the details of the desired defaulter.
4. Click the “Add More” button to enter the additional email address or mobile number.
5. Review the confirmation statement carefully, then click the “I agree” button to proceed.

No, You cannot remove your defaulter party contact details.

Customers can access their CreditQ “self-care portal” by logging in with their registered mobile number. This portal provides a range of services, allowing them to view or download their service agreement, generate a Credit Information Report (CIR), check the status of reported defaulter parties, and enjoy various other benefits.

Every customer who has purchased a subscription plan and reported defaulting parties through CreditQ will be assigned a relationship manager as per the subscription plan. This manager will assist in providing updates about the reported parties. Customers can access their relationship manager’s details via the self-care portal.

CreditQ provides legal services to its registered customers, with offerings tailored to their chosen subscription plan. These services include sending legal notices through various channels, such as e-legal notices and physical legal notices (RPAD), to reported defaulters for outstanding amounts. This process aids in ensuring timely payments of outstanding payments from their reported parties.

CreditQ provides a variety of legal services based on your selected subscription plan. If you have successfully purchased a subscription, you will receive additional legal advisory services. For this you can write an e-mail on legal@creditq.in

To recharge your wallet, follow these simple steps: Log in to your Self-care account using your registered credentials . Navigate to the Wallet or Recharge section. Choose your preferred payment method (credit/debit card, net banking, UPI etc.). Enter the amount you wish to recharge. Confirm the transaction and complete any necessary steps based on your payment method.

Once the transaction is successful, your wallet points will be updated. If you encounter any issues, feel free to reach out to us at support@creditq.in for assistance!

To upgrade your subscription plan, please follow these steps: Log in to your account.
Go to the Subscription or Account Settings section. Select the option to Upgrade Plan.
Choose the desired plan from the available options. Review the details and any additional features included. Confirm your selection and proceed to payment if required.
As for fees, there may be an additional charge for upgrading your plan, depending on the difference in subscription levels. You’ll be informed of any extra costs during the upgrade process. If you have any further questions, feel free to reach out to us at support@creditq.in
NOTE: Customers can upgrade their subscription plan as needed, and there is no limit to the number of times they can do so.

An authorization letter is a formal document that grants permission to CreditQ to act on your behalf. This letter typically outlines the specific powers or tasks that CreditQ can perform on your behalf, such as handling transactions, collecting documents, or making decisions which is in your interest and for your own benefit.

Your wallet points will be applied to cover the settlement charges, and you’ll see the updated wallet points in your account. If you need any help, don’t hesitate to reach out to customer support!

No, the wallet points do not expire while your subscription is active, but when your subscription will expire then only your wallet service will be inactive. If you wish to activate your wallet again then you have to renew your subscription.

No, it is not possible to remove a defaulter party prior to settlement as per the terms and conditions of service agreement.

To activate your wallet points, you need to sign the service agreement. Once you do that, your points will be activated. If you have any issues, consider reaching out to customer support i.e. support@creditq.in for assistance.

Every time while upgrading the plan or adding new businesses, renew the subscription or add business, you need to sign the service agreement again for activating wallet points.